Job Description
Description:
The triage nurse has a highly acute skill set for assessing and prioritizing patient needs and directing the interventions needed for resolution of the needs. The triage nurse must be able to evaluate patients and situations quickly. The goal of the triage nurse is to provide “care in one call.” This care includes scheduling an appointment, managing concern over the phone or directing patient to more emergent level of care. There may be other duties within the scope of the RN role as assigned.
Triage Nurse – nursing professional who’s usually the first to access patients and determine the type of care they need in emergency care setting. They ensure that patients’ needs are being addressed timely and efficiently without compromising their health and preventing unnecessary hospitalization.
POSITION SUMMARY
The triage nurse uses clinical reasoning based on established evidence-based policies, procedures and guidelines for decision-making. This role requires the use of clinical knowledge, experience, communication, assessment skills and nursing judgement to conduct telephone assessment or visualization of patients’ needs to effectively prioritize and process calls and to decide whether patient has to be seen at urgent care, referred to the specialist or be scheduled for a primary care visit to provide optimal patient care and follows up on other concerns and issues that need to be resolved. The triage nurse may be involved in care planning for challenging patients. The triage nurse ensures patient receives the most appropriate care for their symptoms/medical concerns they present with. The triage nurse should have self -directed ability to work with minimal guidance.
Requirements:Professional Experience/Educational Requirements
Essential Position Duties
QUALITIES REQUIRED:
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, observation, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent clinical best nursing judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication skills : Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
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