Remote Customer Service Representative (Email/Chat) Job at Elite Match Careers(Talent Pairing), Pepperell, MA

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  • Elite Match Careers(Talent Pairing)
  • Pepperell, MA

Job Description

This is a remote position.

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative specializing in email and chat support. In this role, you will interact with customers to recommend products, resolve inquiries, and process orders efficiently while maintaining a high standard of service and professionalism. The role requires handling a high volume of inquiries, adhering to quality assurance procedures, and working collaboratively with team members to ensure exceptional customer experiences.

Responsibilities:

  • Provide excellent online customer service via email and chat, ensuring timely and professional responses.
  • Resolve customer inquiries, recommend suitable products, and process orders with attention to detail.
  • Maintain high accuracy and consistency in communications to enhance customer satisfaction.
  • Learn and utilize company software to access listings, customer information, and product data.
  • Contribute to a collaborative team environment while handling repetitive and high-volume tasks.


Requirements

Requirements:

  • High school diploma or GED, with 2-3 years of customer service experience in a high-volume environment, or an equivalent combination of education and experience.
  • Strong typing, spelling, and grammar skills.
  • Proficient in computer use, including navigating the internet.
  • ASE certification and prior experience in parts counter service or mechanics are a plus but not required.


Benefits

Benefits:

  • Fully remote work opportunity with a supportive and collaborative team.
  • $1,500 sign-on bonus.
  • Casual work environment and company culture that values innovation and teamwork.
  • Opportunity to contribute to a growing company passionate about empowering customers to perform their auto repairs.
  • Access to global social recognition programs and rewards for outstanding contributions.

Shift Details:

  • Work four weekdays from 11:30 AM to 8:00 PM (EST).
  • Every Saturday shift from 8:30 AM to 4:30 PM (EST).


Job Tags

Full time, Casual work, Relocation bonus, Shift work, Saturday, Weekday work,

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