Job Description

Description:

At RenewAire, our team is dedicated to improving indoor air quality for everyone while reducing energy consumption and costs associated with conditioning indoor air. We are seeking a skilled and motivated Desktop Support Technician to join our dynamic team and help maintain our IT infrastructure. You will be expected to:

Perform routine logical and sometimes physical maintenance on printers, laptop and desktop computers (Win7, Win 10, Mac OS/X), ensuring high levels of performance, availability and recovery capability.
Document system architecture and the configuration of infrastructure components. Document procedures for standardized troubleshooting and repair efforts.
Protect the logical and physical security interests of the enterprise.
Respond to user requests for information and perform problem resolution.
Resolve technical computer equipment problems for both Windows and Mac systems.
Log, document and maintain history records on Information Technology problems and contribute to the IT knowledgebase.
Initiate corrective action or carry out instructions to resolve system problems.
Assist in the maintenance of the technical infrastructure services for users and computers including DNS, DHCP, Active Directory entities, printing, messaging, and telephony for the enterprise.
Research install and test software updates and patches for supported applications and operating systems.
Maintain contact with users on operational and production problems.
Assist systems and programming personnel, as requested.
Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
Scripting support for other aspects of IT automation.
Other duties as assigned.
Requirements:
Associate degree in Computer Science, or related field – or equivalent combination of education and experience
Two or more years’ experience in a helpdesk role preferred
Knowledge of both MS Windows and Apple Mac desktop environments
Strong general office computer skills incl. MS Office, CRM software (Microsoft Dynamics), etc.
Scripting experience with Python, PowerShell and/or *nix Bash shell scripting preferred.
A+, MCSA (Win10), ACMT, HDI-CSR, ITIL (foundations) and/or similar certifications strongly preferred.
Previous experience in Manufacturing environment a plus

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