Workforce Management Scheduler
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Better together!This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Build, publish and maintain optimized schedules across Uline's national customer service team.
Manage non-production activities for proper staffing levels to meet service levels.
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
Partner with management to identify and drive Workforce Management (WFM) process improvements.
Support customer service command center responsibilities monitoring real-time activities and volume.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred.
Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
...Constructors, Inc is a privately owned, growing steel erector with a construction engineering subsidiary. We are looking for a Project Manager... ..., KWH Constructors is a full service, turn-key construction company specializing in all erection-oriented projects. We are an...
...Description Job Description Job Summary: We are seeking a skilled and experienced Screen Printer to join our team. The ideal candidate will have a strong background in screen printing, attention to detail, and the ability to work efficiently in a fast-paced production...
At THNDR were building the future of gaming by powering fun and empowering people with Bitcoin. Were looking for a full-time Senior Unity Developer to join our team in developing world-class mobile games. This role will own responsibility for implementing game functionality...
Description: Highpoint Health with Ascension Saint Thomas has an opportunity for a Registered Nurse to join our Inpatient Rehabilitation team. A Joint Commission accredited hospital, Highpoint Health with Ascension Saint Thomas serves the patients of south-central ...
...help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion... ...Ability to lift 70 lbs./32 kgs. Availability to work flexible shift hours, up to 5 days per week Strong oral and written communication...