Job Description

Job Description

Job Description

A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Objectives of this role

• Serve as an intermediary between callers and units in the field to ensure that needed services and products are delivered
• Develop delivery or driving routes using mapping software along with weather and traffic information
• Assuage the distress of customers or members of the public during conflicts or crises
• Maintain up-to-date call logs or dispatching software to track ingoing and outgoing information 

Responsibilities

• Liaise with major contracted customers
• Oversee vehicle scheduling and routes, dispatch vehicles, and provide timely information to drivers
• Report all scheduling and driver complaints to the appropriate location manager
• Provide solutions for drop-off and pickup problems
• Assist with the supervision of day-to-day operations

Required skills and qualifications

• Strong communication and interpersonal skills
• High fluency with computers and current software
• Ability to remain calm and deliver clear instructions under pressure 

Preferred skills and qualifications

• Ability to multitask effectively
• Excellent decision-making skills

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