Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Primarily responsible for the initial monitoring and analysis of security events. This role involves 24x7 monitoring of security alerts, performing initial triage, and escalating incidents, as necessary. The analyst will work closely with other team members to ensure effective security event monitoring and response.

Location

This is a work from home position within the U.S.

The Main Responsibilities

• Continuously monitor the alert queues and triage initial security alerts.
• Perform real-time monitoring, alert identification, and notification of suspected security incidents.
• Collect data and context necessary to escalate incidents to senior tiers if incident can not be resolved at Tier 1 level.
• Provide input to the incident response process, report creation, and lessons learned for incident stakeholders.
• Attend customer meetings as part of incident response and incident handling.
• Collaborate with Tier 2 and Tier 3 by completing delegated tasks intended to enhance customer security monitoring and response actions.
• Contribute to incident response efforts to identify, investigate, mitigate, and respond to security events and incidents during live incidents, red team incidents, purple team exercises, or tabletop exercises within the customer’s environment.
• Contribute to professional recommendations to incident response leadership in incident remediation.
• Collaborate with technical and business SMEs, including internal leadership, to provide technical assistance in identifying gaps to enhance security monitoring and response actions.
• Create and escalate tickets, as necessary.
• Maintain 24x7 schedule availability.

What We Look For in a Candidate

Fully seasoned with typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$63980 - $85300 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$67340 - $89780 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$70710 - $94270in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$74070 - $98760  in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335436

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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