Job Description

Job Description

HGV Now Offers Day One Team Member Benefits!!!

As a Signature Vacations Planner, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Responsible for primarily outbound calling Hilton Signature Vacation members to assist them with booking their HSV packages, while providing excellent customer service.


• Meets minimum weekly production expectations/metrics based on the department’s needs.


• Handles inbound calls as needed.


• Responsible for email communications with assigned Hilton Signature Vacation members as needed.


• Provides administrative support for the Signature Vacations program as assigned.


• Must always have a clear understanding of available Signature Vacation packages.


• Verifies the Signature Vacations Package and the bonus points awarded and reviews contingency requirements before booking the vacation.

Schedule Details:

• Monday to Friday 8:30-5 or 9:30-6 schedule

Compensation Range:

• The average earning is $50,000, with top earners making over $65,000.


• Hourly rate plus weekly commission.

Why do Team Members like working for us:

• Day 1 Benefit Eligibility


• Recognition Programs and Rewards


• Discounted Hilton hotel rates worldwide!


• 401(k) program with company match.


• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation


• Paid Sick Days


• Employee stock purchase program


• Tuition reimbursement programs


• Numerous learning and advancement opportunities


• Daily pay offered*

* Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Ability to be flexible with schedule and working hours, including evenings and weekends.


• Capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices.


• Detailed ability to type with proficiency at a rate of 35 words per minute.


• Computer proficiency in Microsoft Word, Excel, and Outlook.


• Excellent customer service skills.


• Proficient in time management; the ability to coordinate and prioritize.


• Able to analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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