Job Description
MJK Connections is running the search for a fully remote Program Support Specialist for our amazing client, Member Loyalty Group. Check out the description below.
BASIC PURPOSE:
At Member Loyalty Group, our business revolves around our credit union clients. Our goal is not just to provide superior member loyalty programs, but also a world-class client experience. Our Program Support Specialists are the main point of contact between MLG and users of our programs when they need assistance. The primary responsibilities of this role are to respond to program and reporting questions, complete first level update requests for external and internal partners, escalate potential application issues, and appropriately route change and enhancement requests. Strong attention to detail, critical thinking and communication skills are critical in this role.
RESPONSIBILITIES:
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