Your Role The People & Engagement Technology team is a critical member of the People & Engagement - P&E (Human Resources) organization and is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio. It provides product and system solutions to support digital transformation, automation, application security, regulatory compliance, and end-user support. The People and Engagement Technology, Consultant will report to the Sr Manager, People and Engagement Technology. In this role, you will be a lead in business process, systems, and technology planning and delivery for HR. You will consult with business leaders on process definition, improvement, systems, performance and best practices and facilitate and lead requirements gathering and ServiceNow HR Service Delivery implementation projects. Your Work In this role, you will: Lead the end-to-end solution architecture of complex HR Service Delivery (HRSD) ServiceNow implementations, ensuring scalability, performance, and alignment with business goals Co-lead the HR Service Delivery roadmap, by diving deep into the People org needs, as well as business challenges and understanding how to HRSD tooling can be helpful Collaborate with stakeholders to gather business requirements and translate them into technical specifications and architecture designs Build dashboards and reports for HR Service Delivery in ServiceNow Report on and manage data within the ServiceNow platform including imports and exports, ensuring data integrity and security Utilize ServiceNow scripting modules such as Client Scripts, UI Policies, and Business Rules to develop, customize, manage forms and fields Serve as the technical expert for HRSD ServiceNow design and support issues Ensure all HRSD ServiceNow applications and services are current, reliable, tuned, and accessible in accordance with service level agreements Design and implement robust HRSD platform enhancements to improve functionality and the overall end-user experience Create and modify knowledge base articles to enhance user support and documentation Resolve HRSD issues promptly Your Knowledge and Experience Requires a college degree or equivalent experience and minimum of 7 years prior relevant experience Requires 3+ years of HR Technology development, configuration, and optimizing experience including HR Service Desk ServiceNow HR Service Delivery strongly preferred Requires understanding of Human Resources functions and business processes Experience leading large, enterprise-wide products and system implementations preferred Ability to apply Agile methodology Excellent verbal / written communication, collaboration, analytical and presentation skills Proficiency in ServiceNow scripting modules like Client Scripts, UI Policies, Business Rules, etc. Knowledge of scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON is preferred Experience developing and maintaining queries against Microsoft SQL databases such as Microsoft SQL, to prepare reporting statistics (KPIs) and status reports ServiceNow Certified System Administrator (CSA) highly preferred HRSD ServiceNow Certified System Implementation Specialist is preferred Pay Range: The pay range for this role is: $ 109120.00 to $ 163680.00 for California. Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles. #LI-CM1 Blue Shield of CA
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