Job Description

Job Description

Job Description

General information

Job Title

Part-Time Airport Passenger Service Agent - BUR

Date

Tuesday, February 25, 2025

State

California

City

Burbank

Base Pay Rate:

$ 17.50

Full/Part Time

Part Time

Part Time Days

Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up. 
• Assists passengers to resolve issues with their delayed, lost, or damaged items. 
• Utilizes computer software to track and catalog luggage. 
• Handles customer interaction with class in an efficient, effective, and professional manner. 
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
• Oversee all customer services issues related to wheelchair-bound customers.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.  
• Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys, and lavatories.
• Helps prepare the cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys, and lavatories.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Must be able to travel for training if required.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.   

Benefits

• We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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