Job Description
GENERAL STATEMENT OF RESPONSIBILITIES
The City of Spring Hill is seeking a dedicated, tech-savvy Entry-Level Helpdesk Technician to provide first-line technical support to city employees. This role requires a customer-oriented individual who can solve basic IT issues, manage support tickets, and maintain IT systems with accuracy and efficiency. The ideal candidate is someone eager to grow their skills in a fast-paced IT environment and contribute to the efficient operation of city departments. This is a full-time, non-exempt position reporting to the IT Director.
ESSENTIAL JOB FUNCTIONS
•Technical Support: Respond to helpdesk requests via phone, email, or in person to troubleshoot hardware, software, and network-related issues.
•Ticket Management: Track and document all service requests in the helpdesk ticketing system, ensuring timely follow-up and resolution of issues.
•Basic Troubleshooting :
Provide initial support for desktop, laptop, and mobile device issues, including setup, configuration, and troubleshooting of Windows OS, Microsoft Office Suite, printers, and peripheral devices.
•User Support: Assist city employees with password resets, account access, and basic application support.
•Equipment Setup: Help set up and configure new hardware, including desktops, laptops, and phones, ensuring equipment is ready for end-users.
•Documentation: Maintain accurate documentation for procedures, troubleshooting steps, and resolutions for common issues.
•System Maintenance: Assist with routine maintenance of IT systems, including software updates, backups, and antivirus checks.
Requirements
REQUIRED KNOWLEDGE AND ABILITIES
•Basic knowledge of Windows OS, Microsoft Office, networking fundamentals, and familiarity with troubleshooting hardware and software issues.
•Familiarity with help desk ticketing systems.
•Excellent verbal and written communication skills with a focus on providing clear and courteous customer service.
•Ability to analyze basic technical problems and apply a logical approach to troubleshooting.
•Strong attention to detail, time management, and the ability to prioritize multiple tasks effectively.
•Familiarity with ticketing systems or IT Service Management (ITSM)
EDUCATION AND EXPERIENCE
•High school diploma or equivalent required.
•Associate's degree in information technology or related field preferred.
•Prior experience in a customer service or helpdesk role is beneficial
•CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications preferred.
PHYSICAL REQUIREMENTS
•Ability to lift up to 50 pounds.
•Prolonged periods of sitting at a desk and working on a computer.
•Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and other computer components.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The City of Spring Hill is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation due to a disability, please email Chris Clausi, HR Director at cclausi@springhilltn.org . City of Spring Hill Tennessee
Job Tags
Full time,