IT Help Desk Technician - ON SITE ONLY Job at Van Beek Natural Science, Orange City, IA

a1J6U3BiSnBLNDh3MkZwYWNja1VlQmYwSlE9PQ==
  • Van Beek Natural Science
  • Orange City, IA

Job Description

Job Description

Job Description

Job Title: IT Help Desk Technician (Entry Level)

Location: Orange City, IA

Department: Information Technology

Reports To: IT Manager

Job Type: Full-Time

Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about technology and eager to start a career in IT support. The IT Help Desk Technician will be the first point of contact for end-users experiencing technical issues and will be responsible for troubleshooting, diagnosing, and resolving basic hardware and software problems.

Key Responsibilities:

  • Serve as one of the points of contact for end-users seeking technical assistance via phone, email, or in-person.

  • Provide basic technical support and troubleshooting for hardware, software, and network-related issues.

  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

  • Assist with user account management, including password resets and access control.

  • Document and track all support requests in the help desk ticketing system, ensuring timely resolution and communication with end-users.

  • Escalate complex issues to higher-level IT staff when necessary.

  • Provide guidance and support for software installations and updates.

  • Assist in maintaining IT documentation, including user guides and standard operating procedures. Along with maintaining IT inventory.

  • Participate in team meetings and contribute to continuous improvement efforts within the IT department.

  • Other duties as assigned by the manager.

Qualifications:

  • High school diploma or equivalent; an Associate's degree in Information Technology or related field is a plus.

  • Basic understanding of computer hardware, software, and networking concepts.

  • Strong problem-solving skills and attention to detail.

  • Excellent communication skills, both verbal and written.

  • Ability to work well under pressure and prioritize tasks effectively.

  • Customer service-oriented with a friendly and professional demeanor.

  • Eagerness to learn and grow within the IT field.

  • Familiarity with Windows and macOS operating systems.

  • Basic knowledge of Microsoft Office Suite and common software applications.

Preferred Skills:

  • Experience with help desk ticketing systems.

  • Experience with remote desktop support tools.

Other Skills & Abilities

  1. Technical understanding

  1. Networking knowledge

  1. Honesty, integrity

  1. Self-starter

  1. Ability to train and teach

  1. Interpersonal and organizational skills; and

  1. Be a team player.

Physical Demands

Must be able to frequently lift and/or move up to 50 pounds. Required to sit and use computer, handle paperwork, also to stand and use hands and fingers to grasp and hold objects, tools and/or controls, likewise reach with arms and hands. The employee is also, at times, exposed to fumes and or airborne particulates.

#hc135432

Job Tags

Full time, Remote job,

Similar Jobs

ITS: International Transportation Services

Truck Dispatcher Job at ITS: International Transportation Services

 ...Job Summary: The truck dispatcher under general direction is responsible for managing the driver's performance for maximum profitability while providing excellent customer service and driver satisfaction.The Driver Manager will ensure overall safety and on-time... 

Paylocity

Distribution manager Job at Paylocity

 ...Paylocity. Launch your career with us! Position Overview The Distribution Manager in Schaumburg offers an exciting opportunity to run...  ...Manager of Distribution. This isnt your typical distribution center though! It is a climate controlled, a Monday-Friday operation,... 

SSM Health

RN - Charge Nurse - Med/Surg - Weekend Nights Only Job at SSM Health

 ...Surg Schedule: Full Time, nights shift 7p to 7a - Friday, Saturday, Sunday only Starting Rate: $35 Shift Differentials: $15 Weekend Premium plus Weekend and Night shift differentials. Requirements: Must have Missouri state issued license and 1 years of RN... 

TEXAS HCS INC

Corporate - Hiring Coordinator Job at TEXAS HCS INC

 ...Job Details Job Location Corporate Office - Spring, TX Position Type Full Time...  ...$35,568.00 - $35,568.00 Salary/year Travel Percentage Negligible Job Shift...  ...Community Services is hiring a full-time Hiring Coordinator to focus exclusively on hiring and... 

Bryson Gillette, LLC

Director, Public Affairs (Los Angeles) Job at Bryson Gillette, LLC

 ...Washington, D.C.-based, minority-owned, intentionally diverse public affairs firm. With expertise in strategic communications, media...  ...team is 88% people of color and/or women. Our firm is composed of veteran political operatives, public affairs experts, and...