About the job Helpdesk Analyst - Remote Must Have for this role: Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support. Great Customer Service skills with attention to detail and ability to listen Naturally inquisitive and want to learn and understand at deeper level Proactive with information gathering. Understand how to troubleshoot and when to escalate Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus Service Desk Tier 1 Agent Job Description: First point of contact for the users who call our IT Service Desk Answers incoming calls, emails, chats Tracks all information in ticketing system Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion Escalates unresolved problem/issues/requests to the proper tier 2 support team Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. Become familiar with helpdesk policies and services. Become familiar with the Systems, Network, Core Applications and each team in the IT Department. Other duties as assigned by the Service Desk Manager. Qualifications: 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. Demonstrate a general knowledge of operating systems and application software to provide a high level support. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to utilize the applications for Microsoft Office for support, reporting and documentation. Excellent oral and written communication skills. Ability to provide technical support over the phone; excellent phone skills, professional demeanor. Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. Vets Hired
...Communications Summer Intern The Georgia Department of Driver Services (DDS) is seeking an energetic and creative Communications Intern. This position is responsible for assisting on various projects and marketing initiatives while engaging with, and Communications, Intern...
Job Overview: This position assumes total responsibility for the physical plant. Closely monitors, identifies, and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry, electrical work, HVAC, plumbing, mechanic...
NOT A C2C OPPORTUNITY ONSITE DETROIT MI This position requires up to 20% traveling within the state of Michigan. Travel will be reimbursed. Must have a valid driver's license. must be able to share a portfolio. Job Summary Develops, shoots, and edits videos...
...documentation, as applicable Conducts bio psychosocial assessment using approved questionnaires and techniques Conducts the Social Security Administration sequential evaluation process for determining disabilities Conducts mental health evaluations for customers...
Looking for an experienced Perm - Physician - Rheumatology Findlay, OH in the Findlay, Ohio area. Below you will find the Position Overview with all the detail regarding the position. Position Overview Job Title: Perm - Physician - Rheumatology Findlay, OHCertification...