Job Description
F&B Host/Hostess (AMA AMA) - Full Time, $27.00/Hour at Aulani, A Disney Resort & Spa summary:
As a Food & Beverage Host/Hostess at Aulani, a Disney Resort and Spa, you will greet and seat guests, take and process orders, and ensure a magical dining experience through excellent guest service. This role requires strong hospitality skills, multitasking abilities, and the capacity to work in a fast-paced environment while upholding safety and sanitation standards. You will engage with guests, answer inquiries, and assist in creating memorable moments, all while maintaining a positive and friendly demeanor.
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
- 100% full coverage of healthcare for you and your eligible dependents
- Tuition paid upfront at network schools
- Free lunch
- Free parking
- Free theme park admission and much more!
Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.
Responsibilities : - Responsible for welcoming and interacting with all Guests
- Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
- Suggests additional items as appropriate
- Receives and processes payment
- Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience
- May assemble orders and present to guests according to recipe guidelines
- Knowledge and understanding of safety and sanitation guidelines including temperature requirements
- Has good judgment of food quality and production, understands the impact of spoilage
- Responsible for maintaining work area-restocking and cleaning
- Ensures that food presentation is fresh and up to quality standards
- Replenishes food and other serving items as necessary
- Portions back-up items
- May ensure freezers are maintained at the appropriate temperature
- May require equipment operation, including working near equipment that generates heat
Basic Qualifications : - Must be at least 18 years old to be considered for this role
- Able to effectively work independently or as part of a team
- Should have cash handling capabilities and be able to count back proper change
- Excellent Hospitality skills
- Ability to multi task and work in a very fast paced environment
- Speed, accuracy and efficiency are required and ability to work well under pressure
- Demonstrated ability to own and resolve guest situations
- Receptive to special requests
- Enthusiastic about interacting and helping guests
- Able to make independent decisions for our guests
- Self-directed (can complete tasks with minimal supervision)
- Willing to follow instructions & take direction
- Flexible/adaptable
- Supportive of other cast working on your team
- Can complete repetitious tasks while maintaining quality
- Strong verbal communication skills
- Willing to work outdoors even in inclement weather
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
- Perform all job related functions in a cordial friendly manner, committed to exceeding Guests’ expectations
- Must Meet state requirements to obtain Hawaii Liquor Commission Card
Preferred Qualifications: - Previous restaurant experience; understanding of full service environment, managing reservation waitlist
- Previous fine dining/table service experience preferred
- Previous Leadership experience of office management skills
- Knowledge of Hawaiian/Japanese language preferred
- Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
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Keyword: AulaniCasting, Aulani Casting
The pay rate for this role in Hawaii is $27.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:
Keywords:
Food and Beverage, Host/Hostess, Guest Service, Aulani, Disney Resort, Dining Experience, Hospitality, Fast-Paced, Restaurant Staff, Event Information
Job Tags
Hourly pay, Holiday work, Full time, Outdoor, Flexible hours, Shift work, Night shift, Early shift,