Job Description
The Customer Service Sales Trainer is responsible for developing, delivering, and enhancing training that equip customer-facing teams with the skills and knowledge to meet companies' goals. This role focuses on improving service delivery, product knowledge, and communication skills to foster a client-first approach, while ensuring that teams are equipped for all customer relations and sales assignments.
*Develop and Deliver Training:*
- Deliver trainings focused on improving customer interactions, product knowledge, and service skills.
- Provide easy-to-follow company provided training materials and resources that help team members meet their goals.
*Coach and Support Team Members*:
- Offer hands-on coaching by working alongside team members, demonstrating effective communication and client engagement techniques.
- Provide real-time feedback and guidance to help team members improve and achieve success.
- Actively engage with customers, demonstrating how to build relationships and present products.
*Teach Client-Focused Solutions*:
- Train the team to identify customer needs and recommend the right products or services.
- Guide team members on how to handle customer concerns, provide exceptional service, and build lasting relationships.
- Work closely with sales managers and other departments to align training with company goals and customer service standards.
- Create a positive, hands-on learning environment by encouraging team members to apply skills in real-world situations.
Company Description
At TTS, we specialize in direct sales and customer service, offering tailored solutions to meet clients’ needs. Our team provides hands-on field training to develop top sales talent. We focus on growth, innovation, and delivering exceptional results in every market we serve.
At TTS, we specialize in direct sales and customer service, offering tailored solutions to meet clients’ needs. Our team provides hands-on field training to develop top sales talent. We focus on growth, innovation, and delivering exceptional results in every market we serve.
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