Role: Contact Center QA Location: Alpharetta, GA Experience in Contact Center Testing using IVR, Cyara Automation, CRM testing using Salesforce, Agile Way of Working, Genesys / Genesys cloud. Must Have Skills: Good knowledge of Contact Center Domain. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX. Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries. Good knowledge of Genesys cloud, Genesys reports and dashboards. Good communication skills. Good knowledge of Database Testing. Good To Have Skills: Experience testing of Salesforce applications (CRM apps). Knowledge of Contact Center Workforce Management and Quality Management. Knowledge of test automation (Java/Selenium) - scripting, debugging, maintenance of automation scripts. Experience in API Testing. Experience in testing and automation of live chat apps. Contact Center QA Lead is responsible for creating tperson Test Plan/ test cases for IVR routing scenarios. Automate tperson IVR flows using Cyara tool. Test tperson Agent desktop applications for integration with Genesys Cloud. Work with a different of stakeholders to understand requirements and deliver solutions. Take ownership of project and see it through completion. Strong analytical and problem-solving skill. Ability to work independently as well as part-of-team. SysMind Tech
Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for...
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...benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce....