Job Description
Customer Service Representative (Remote - Full-Time & Part-Time Options Available)
About Us
We are a leading provider of swim lessons and water safety education for children and adults. With a network of 180+ swim schools across the United States, we are passionate about helping people gain confidence in the water through high-quality instruction.
About the Role
As a Customer Service Representative, you'll play a key role in helping families and individuals enroll in our swim programs while delivering an exceptional customer experience. You'll assist both new and existing customers by answering questions, recommending the right swim programs, and ensuring a smooth enrollment process. This role is perfect for someone who enjoys engaging with people, solving problems, and providing top-notch service.
We offer flexible full-time and part-time remote work opportunities—allowing you to work from home while making a meaningful impact!
What You'll Do
Engage with prospective and existing customers via phone, email, chat, and text to assist with questions about swim lessons.
Provide personalized service by identifying swim levels, enrolling customers in lessons, and ensuring overall satisfaction.
Process and document customer requests, including enrollment changes, in accordance with company policies.
Collaborate with swim school locations and internal teams to resolve customer inquiries efficiently.
Maintain a positive, customer-first attitude that enhances brand loyalty.
Ensure the accuracy and security of all customer information.
Meet performance expectations related to customer service, sales, quality, and attendance.
What We're Looking For
A customer-focused mindset with the ability to provide a high-quality experience through empathy, responsiveness, and curiosity.
A strong sense of accountability—you take ownership of your work and continuously look for ways to improve.
Problem-solving skills with the ability to adapt to changes and think on your feet.
Excellent verbal and written communication skills, with the ability to understand customer needs and provide tailored solutions.
Ability to work independently, meet goals, and maintain regular attendance in a remote setting.
Technology Requirements
A personal computer and headset (not provided).
A stable internet connection with at least 50 Mbps upload and download speed.
Preferred Qualifications
1-2 years of experience in customer service, sales, or a call center environment.
Familiarity with Microsoft Office and other software applications.
Ability to communicate fluently in Spanish (a plus, but not required).
Education
High school diploma or equivalent required.
Compensation & Benefits
$16.50 per hour + performance incentives
Flexible schedules (including weekend availability)
Paid training
Opportunities for growth
Full-time employees are eligible for:
401(k) plan
Health, dental, and vision insurance
Paid time off and holidays
Work Schedule & Hours
Monday-Friday: 7:00 AM - 7:00 PM MST
Saturday: 7:30 AM - 3:00 PM MST
Sunday: 8:00 AM - 1:00 PM MST
Variable schedules available (weekend availability required).
Employment Type: Full-Time
Salary: $ 16.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Remote job, Flexible hours, Sunday, Saturday, Monday to Friday,