Job Description

Job Description

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The Buffet Attendant oversees the setup and takedown of the buffet, as well as maintain the dining space, ensures food is available, accepts payments, and provides any other guest services. They help with seating, delivering food and drinks to guests when needed, managing the buffet, and cleaning tables between guests.

Duties & Responsibilities:

• Oversee the setup and takedown of the buffet
• Welcome and provide personalized service to all guests
• Assist guests by helping them to their seats
• Attend to hotel guest needs and requests
• Be aware of restaurant’s menu items and beverage choices
• Know about the entire property, services, hours of operation, locations, nearby places of interest, etc.
• Prepare foods in line with brand standards
• Ensure breakfast items are continually replenished and presented in an appealing manner
• Wipe up spills and maintain cleanliness of all appliances and counter space in the buffet area and work space throughout the breakfast shift, practice clean-as-you-go procedures
• Clear and clean tables as they are vacated
• Inspect the cleanliness and presentation of all china, glass, and silverware prior to use
• Maintain the inventory of food, beverages, and supplies for each day
• Ensure that guests are provided with the highest quality product and service at all times
• Solve guest issues with professionalism and always maintains a hospitable attitude.
• Additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

Qualifications:

• Has a High School diploma or GED
• Previous hotel or restaurant service experience preferred
• Has knowledge of Food and Beverage Service
• Service-minded and exhibits friendly and professional behavior
• Ability to multi-task while remaining associate and guest service focused
• Ability to lift and/or move up to 50 lbs.
• Ability to sit, stand, or walk for extended periods of time

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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