Job Description

Job Description

Job Description

Overview

The Branch Manager - Mortgage is a pivotal leadership role within the organization, responsible for overseeing the operations of the mortgage branch and driving business growth. This position requires a seasoned professional with a background in mortgage finance, proven sales skills, and the ability to foster a strong team environment. The Branch Manager plays a crucial role in ensuring compliance with regulatory requirements, managing branch performance, and delivering exceptional customer service. With a focus on strategic planning and operational efficiency, the ideal candidate will enhance the branch's profitability while maintaining high standards of service quality. Success in this role demands a blend of management acumen, industry knowledge, and an unwavering commitment to building long-lasting relationships with clients and stakeholders. The Branch Manager - Mortgage is not only responsible for achieving sales targets but also serves as a mentor and coach to the team, cultivating a culture of excellence and continuous improvement. Their leadership is instrumental in navigating the challenges of the mortgage market and ensuring the branch operates at its highest potential.

Key Responsibilities

• Lead and oversee branch operations, ensuring compliance with industry regulations.
• Develop and implement sales strategies to achieve branch financial goals.
• Manage and mentor mortgage loan officers and support staff.
• Monitor branch performance metrics and prepare regular reports for senior management.
• Foster strong relationships with clients through exceptional customer service and follow-up.
• Conduct performance evaluations and provide constructive feedback to team members.
• Collaborate with marketing teams to create promotional initiatives.
• Identify market trends and adjust business strategies accordingly.
• Ensure all mortgage applications are processed efficiently and accurately.
• Maintain knowledge of mortgage products and industry changes.
• Handle escalated client concerns and develop solutions to complex problems.
• Organize training sessions and workshops to enhance team skills.
• Ensure adherence to company policies and ethical standards.
• Actively participate in community outreach and networking events.
• Manage the branch budget and control operational expenses.

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Minimum of 5 years experience in mortgage lending or banking.
• Proven experience in a management or supervisory role.
• Strong understanding of mortgage loan products and related services.
• Excellent interpersonal and communication skills.
• Proficient in using mortgage software and CRM tools.
• Ability to analyze financial statements and economic conditions.
• Strong organizational and project management skills.
• Proven track record of achieving sales targets and branch profitability.
• Knowledge of lending regulations and compliance requirements.
• Ability to work independently and make sound decisions.
• Willingness to travel for business and client meetings as needed.
• Strong negotiation and conflict resolution skills.
• Ability to inspire and lead a diverse team.
• Customer-focused mindset with a passion for service excellence.

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