Appointment Center Master Scheduler Job at Kaiser Permanente, San Diego, CA

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  • Kaiser Permanente
  • San Diego, CA

Job Description

Job Summary:

Under direct supervision, prepares & maintains physicians/physician extenders master schedules; coordinates schedule changes; compiles monthly reports; expedites changes to ensure adequate coverage available for medical offices, hospital call rotation & special procedures & operating room assignments; computes all worked medical offices, hospital call rotation & special procedures & operating room assignments; computes all worked & non-worked physician hours bi-weekly; completes a Regional Positive Time Report for each physician bi-weekly.


Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Prepares master schedules for physician/physician extenders including monthly medical office schedule, hospital call rotation, special procedure and/or operating room assignments that meet both the patient & the provider access needs
- Make schedule changes as necessary, keeping appointment levels at their optimum
- Distributes schedules according to established procedures
- Develops & maintains a check & balance system to ensure schedule changes are made correctly & departments affected by changes are notified immediately
- Monitors & follows up w/ all schedules for physicians, making all calls equitable in rotation
- Maintains & balances an equitable call schedule within the department
- Prepares & maintains holiday call schedules for physicians, making all calls equitable in rotation
- Coordinates & develops, w/ Chief of each department, the providers master schedules three (3) months prior to activating those schedules in the Regional OPAS system
- Ensures that the Physician Scheduling Policy & Procedures are followed when developing & maintaining providers profiles
- Confirms physician time against Master Schedules & actual OPAS appointment schedules
- Ensures that providers arrange for their own medical offices & hospital call coverage in event of their absence according to department policies & procedures
- Computes physician worked & non-worked hours onto Positive Time Report according to established policy & procedures
- Distributes physicians copies of Positive Tine Reports
- Obtains appropriate authorizations for callbacks; ensures providers appropriate use of indirect non-worked time & indirect worked time
- Conducts orientation w/ new providers to acquaint them w/ Physician Scheduling roles & responsibilities
- Collects, prepares & distributes statistical data as required
- Composes & types inter-office memorandums as required
- Establishes & maintains appropriate departmental files & records
- Ensures accuracy & confidentiality of all records
- Provides support & backup within master scheduler team & performs other duties as required

Basic Qualifications:

Experience

- Two (2) years recent direct experience w/ demonstrated computer literacy
- Two (2) years recent experience on computerized appointment system
- Experience on master scheduling within a Primary Care department
- Master scheduling experience
- Ability to understand & communicated effectively & diplomatically w/ all levels of personnel
- Ability to perform multiple tasks in a heavy workload environment
- Ability to meet scheduling deadlines
- General knowledge of organizational procedures & the ability to apply them to various situations

Education

  • N/A

License, Certification, Registration

  • N/A

Additional Requirements:

Preferred Qualifications:

  • - Experience on master scheduling within a Primary Care department, preferably one (1) year minimum
Primary Location: California,San Diego,Mission Road Administration Building B Scheduled Weekly Hours: 1 Shift: Day Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 05:30 AM Working Hours End: 05:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: B09|OPEIU|Local 30 Job Level: Individual Contributor Department: San Diego Admin Offices 1 - Obstetrics/Gyn-Reg Clin - 0806 Pay Range: $30.02 - $35.09 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: Yes, 75 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

  • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
  • Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
  • Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest

Job Tags

Holiday work, Local area, Immediate start, Flexible hours, Shift work,

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